FAQs & Troubleshooting
Frequently asked questions and troubleshooting guide for merchants using the Gateway.
Welcome to the FAQs & Troubleshooting section. Here, you’ll find answers to commonly asked questions, along with solutions for common issues you might encounter while using the Gateway. This section is designed to help you get the most out of our products and resolve issues quickly.
Frequently Asked Questions
Visit our Create an Account page for step-by-step instructions on setting up your merchant account.
For a full list of required documents, see our Onboarding Checklist.
Once your account is set up, navigate to the Products tab and select the products you want to enable. Each product guide provides further details.
A Payment MID (Merchant Identification Number) is a unique identifier assigned to a business by Payment Options. This number is used to track and authenticate transactions made by the merchant, ensuring that payments are processed and settled to the correct business account.
An acquirer (also called an acquiring bank, acquiring financial institution, or merchant bank) is a financial institution or payment processor that partners with merchants to enable them to accept credit card, debit card, and other electronic payments. The acquirer provides the merchant with a merchant account and facilitates the authorization, processing, and settlement of transactions between the merchant and the customer’s bank (the issuer).
Customers that will use Payment Options as their payment gateway are merchants.
Customers that onboard other merchants onto the Payment Options gateway services are partners.
An API (Application Programming Interface) is a set of rules, protocols, and tools that allows different software applications to communicate and interact with each other. It defines the methods and data formats that applications can use to request and exchange information. For more information, Click here.
An issuer is a bank or financial institution that provides credit cards, debit cards, or other payment cards to consumers (cardholders). The issuer is responsible for approving the cardholder’s application, managing their account, and making sure the funds are available for purchases or withdrawals.
Dasgateway is the name of our payment gateway platform. To access Dasgateway, please log in to your merchant or partner account here.
A payment gateway is a service that authorizes and processes payments for online and in-store transactions. It securely transfers payment information between the customer, merchant, and bank.
The payment gateway encrypts sensitive payment information, verifies transaction details, and communicates with the bank to authorize the payment. It then returns the status of the transaction (approved/declined).
Our payment gateway supports various payment methods, including credit/debit cards, digital wallets, and alternative payment methods like Google Pay, Apple Pay, and PayPay. For more information, please refer to the payment methods segment.
Yes, our payment gateway uses industry-standard security protocols such as SSL encryption, tokenization, and PCI-DSS compliance to ensure that your transactions are safe and secure.
You can integrate our payment gateway using our API or pre-built plugins for popular platforms such as WooCommerce, Shopify, and Magento. We provide detailed documentation and developer support for the integration process in our guide section.
The setup fees may vary depending on the plan you choose. Please refer to our pricing page for detailed information about our fee structure and subscription plans.
Most transactions are processed in real-time, meaning payments are authorized and confirmed instantly.
If a payment fails, the payment gateway will notify both the customer and the merchant. The customer can attempt to re-enter payment details or use a different payment method.
Yes, our payment gateway supports recurring billing and subscription payments. You can set up automated payments for your customers based on your subscription model. For more information, please refer to the Subscription page.
Yes, depending on your needs, our payment gateway supports international payments. It allows you to accept payments in multiple currencies and from different countries. Please contact support for more information on the availability of multiple currencies on your account.
We charge transaction fees, which vary depending on the volume of payments processed and the payment methods used. Please refer to our pricing page for a breakdown of fees.
You can access your transaction history through the merchant dashboard, where you can see details of all successful, pending, and failed transactions.
Our support team is available via email, and phone. We also have a comprehensive help center with troubleshooting guides, FAQs, and tutorials.
Yes, our payment gateway allows you to issue refunds directly from the merchant dashboard for both full and partial refunds.
We use advanced fraud protection tools and 3D Secure authentication to help prevent unauthorized transactions. You will also receive alerts in case of any suspicious activity.
Yes, you can customize the look and feel of the payment form to match your brand’s identity using our API.
PCI (Payment Card Industry) compliance is a set of security standards to ensure the secure handling of cardholder data. Our payment gateway is PCI-DSS compliant, so you don’t need to worry about it, but we recommend that you follow best practices for your business as well.
Yes, our payment gateway is fully compatible with mobile apps, however we do not provide SDKs for development.
You can update your payment settings, bank details, and account information by contacting our support team.
Yes, we do have a sub user feature, please contact the support team to set up your new sub user.
Yes, please contact the support team as we offer a sandbox or test environment where you can simulate payments and ensure that everything works correctly before you start processing live transactions.
Our Gateway supports multiple payment methods, including credit cards, e-wallets, QR codes, and more. Check the Supported Card Schemes and E-Wallets sections for details.
3D Secure is enabled at the product level. Visit the Secure Payment section to understand how to configure 3DS for enhanced transaction security.
Yes, our Gateway supports multiple currencies. For a list of supported currencies, refer to the Currency Guide.
A chargeback is a process in which a credit card or debit card transaction is reversed by the cardholder’s bank (the issuer) after a customer disputes a charge. Essentially, a chargeback allows the customer to get their money back if they believe a transaction was fraudulent, erroneous, or otherwise problematic.
A refund is the return of money to a customer after they have paid for goods or services, typically because the customer is dissatisfied with the purchase or because there was an issue with the product or service. A refund is a voluntary action by the merchant (or seller), unlike a chargeback, which is initiated by the customer through their bank.
You can generate HPP links directly from the HPP product dashboard. For details, see the HPP Guide.
Our API uses HTTP Basic Authentication with an API key in the Authorization header. Refer to the API Authentication page for details.
Plugins for platforms like WooCommerce, Magento, and Shopify are available on our Website Plugins page.
The API supports JPY, PHP, USD. Please refer to the Currencies section in the documentation for a complete list.
Please refer to the changelog.
Yes, please refer to the webhook handler page.
Weekly Statements: Weekly statements cover the period from Monday to Sunday and are released on the following Monday of the next week.
Monthly Statements: Monthly statements cover the period from the 1st to the end of the month and are released on the second Monday of the following month. Note: If the scheduled Monday falls on a holiday, statements will be released on the next business day.
Yes, you may see it in real time on your Dasgateway page.
On the Transaction page, press the “Additional column” button on the top left and select the fields you wish to be added.
Please reach out to your sales representitive, or if you have any additional questions or concerns, please contact our customer support team. We are happy to assist you with the account termination process.
Please note: Once your account is terminated, all data associated with it may be permanently deleted, and you will no longer have access to any services associated with your account.
Please refer to: Generate HPP
Troubleshooting Guide
This section addresses common issues users encounter. If you’re experiencing a specific problem, review the solutions below.
Go to the login page and click Forgot Password. Follow the instructions to reset your password via email.
Double-check your username and password. Ensure you’re using the correct credentials associated with your account. If the issue persists, contact support.
This error occurs when the cardholder’s account has insufficient funds. Ask the customer to try another card or contact their bank.
Ensure the customer has completed the 3D Secure authentication step. For more on 3DS, see the Secure Payment page.
Review the Response Codes page for information on decline codes. Contact support if the issue is unresolved.
This error indicates incorrect API credentials. Verify the Authorization header in your request and ensure your API key is correctly formatted.
Ensure you’re using the correct plugin version for your e-commerce platform. Follow the instructions in the relevant Installation Guide.
Make sure the webhook URL is publicly accessible and registered correctly in the API payload. Refer to Webhook Handler Setup for configuration steps.
Need More Help?
Contact Support
If you need further assistance, please reach out to our support team. Our team is here to help you troubleshoot and resolve any issues you may be experiencing.