Gateway Error Codes - DAS Gateway Documentation

Understanding Entity Level and Product Level

Entity Level

Entity-level rules apply to the merchant’s operational region or country. These settings enforce restrictions and policies specific to geographical areas.
Example: Blocking transactions originating from certain card countries or IP addresses based on merchant location.

Product Level

Product-level rules are specific to individual products or services within the gateway, like “Pay by Link” or “Subscription.” These manage behaviors and restrictions tied to each product.
Example: Setting refund velocity limits or transaction thresholds for a specific product.

This distinction helps merchants and developers troubleshoot errors effectively and ensures that compliance and restrictions are properly managed across regions and products.

Error Code	Response Code	Applied Level	Risk Rule	Error Message
ERR3001	-8000	Entity Level	Blacklist	Transaction is restricted
ERR3002	-8001	Entity Level	IP Address	Transaction is restricted
ERR3003	-8002	Entity Level	BIN Blocking	Transaction is restricted
ERR3004	-8003	Entity Level	PAN Blocking	Transaction is restricted
ERR3005	-8004	Entity Level	Blacklist	Transaction is restricted
ERR3006	-8005	Product Level	Threshold Amount	Amount is outside the allowed range
ERR3007	-8007	Product Level	IP Address	Transaction is restricted
ERR3008	-8008	Product Level	PAN Limit	Transaction is restricted
ERR3009	-8009 / -8013	Product Level	PAN Limit	Risk rule decline
ERR3010	-8010	Product Level	PAN Limit	Risk rule decline
ERR3011	-8011	Product Level	PAN Limit	Risk rule decline
ERR3012	-8012	Product Level	IP Limit	Risk rule decline
ERR3013	-8013	Product Level	IP Limit	Risk rule decline
ERR3014	-8014	Product Level	IP Limit	Risk rule decline
ERR3015	-8015	Product Level	IP Limit	Risk rule decline
ERR3016	-8006	Product Level	Threshold Amount	Amount is outside the allowed range
ERR3017	-8017	Product Level	IP Address	Transaction is restricted
ERR3018	-8018	Product Level	BIN	Transaction is restricted
ERR3019	-8019	Product Level	Refund Limit	Insufficient refund balance
ERR3020	-8020	Product Level	Refund Volume	Insufficient refund balance
VAL0035	-1	Product Level		Invalid card holder name.
ERR0204	-1	Product Level	Refund Volume	Insufficient refund balance

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